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Bad experience
I bought a Cabara Diversa ant queen that arrived dead and in the process of disintegration, with its abdomen separated from its thorax and several legs and antennae also separated from its body and head, signs that it had been dead for a long time, long before it was shipped (shipping took 6 days). When I complained, they gave me no explanation as to whether the queen was sent alive or dead; they just asked me to return it when I paid for a new shipment for another queen. I had paid €71 in total for a dead queen, and now I had to pay another €22 for another queen that no one could guarantee would arrive alive. I wasn't willing to waste a total of €93. So now I have the corresponding account open on PayPal, awaiting a refund.
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Bad experience
The queen was crushed in transit the first time and the nest was cracked in few places. I got a replacement queen (didn't get a new nest though that could be a misunderstanding) after paying for the transport. The replacement queen being in ideal conditions died in the first night