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Bought a Queen but didn't receive one
Bought a Queen off the website payed and fist nothing happened. My order was only processed after I wrote an email 5 days later.despite delivery saying 2-3 days. Then I get an email that the queen will be sent out. On the day when it should be shipped I get an email that my ordered queen is not available anymore and they asked if I wanted to switch to one of the other queen's they had. I said no I want my money back since then I haven't received any message back. I would recommend not shopping here.
Answer from Antglobe
I’m sorry to hear that your experience wasn’t as expected. I just want to clarify what happened and make sure we sort this out.
Your order was unfortunately delayed, and I completely understand that this was frustrating. We always try to process orders within the estimated timeframe, but sometimes unexpected issues come up. When we realized the queen you ordered was no longer available, we reached out right away to offer an alternative. Since you preferred a refund, we processed it. If you haven’t received it yet, please let me know, and I’ll make sure it’s taken care of.
I appreciate your feedback, and I’m happy to discuss this further if needed. You can always reach me at info@antglobe.com or via WhatsApp at +31 40 229 1869.
Best,
Antglobe
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DON'T BUY HERE!
If you'd like to get scammed and lied to. Buy from this guy. Tries to claim diapause on ants that don't have them. Sends queens out without brood or unfertilized and is unwilling to fix the problem. Test tube the queen came in was a dirty mess and molded, test tube was nearly out of water to. All in all don't buy here!!! If you want proof ill happily share ALL the conversation logs between myself and Rick the owner. Also trying to talk to this guy was a pain. He does his very best to avoid you. Has had a previous shop called '' Cheap ants'' ( goedkoopmieren) that likely got shut down for similar reasons! DON'T BUY HERE
Answer from Antglobe
I’d like to resolve this with you. You can reach me at:
• WhatsApp: +31 40 229 1869
• Email: info@antglobe.com
Could you clarify which ants you were referring to regarding diapause? You can share the details here or contact me directly.
By the way, my previous shop is the same as this one. I just changed the name to make it more international.
Looking forward to your response.
Best regards,
Antglobe