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beware
I ordered on December 2nd, I received the order confirmation, I waited until December 8th but still no notification of the package being sent, I decided to send a message, no response, I sent a message again on December 9th but still nothing, I tried again on December 10th and December 11th but nothing. I therefore had to request a PayPal refund...
Answer from Antglobe
Hello,
We sincerely apologize for the situation and the inconvenience this caused. The store has now closed, and we are not sure how you were able to place an order. We did try contacting you regarding your order, and the refund should have already been processed through PayPal.
We are very sorry that you did not receive the colony and for the lack of communication on our part. Please let us know if there is anything further we can do to assist you.
Thank you for your understanding.
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Bought a colony but never recived it
i bought a Monomorium subopacum colony 5 queens with 51 to 100 workers but never recived it, i tried to contact the store multible times but never got an answear back
Answer from Antglobe
Hello,
I sincerely apologize for the inconvenience. Unfortunately, the store is now closed, and you should not have been able to place an order. I am not sure how that was possible.
If your order has not yet been refunded, please contact me at d.rickgort@gmail.com
, and I will do my best to assist you.
Thank you for your understanding.
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Great company
Very good company, ordered 1Q 26-50 workers from Netherlands to UK, received 2Q and 25-30 workers. Much rather the extra queen than the workers, all arrived in great condition. Thank you AntGlobe!
Answer from Antglobe
Thank you so much for your kind words! We’re thrilled to hear that your ants arrived safely and that you’re happy with the extra queen. We really appreciate your support and hope your colony thrives!
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Poor communication and no update on my order
I placed an order of over €100 on Sunday, mainly because the website stated that delivery would take 1 to 2 working days. It’s now Thursday evening and I still haven’t received any updates — no shipping confirmation, no tracking number, nothing. What bothers me most is the complete lack of communication. I’ve tried to reach out multiple times via email, WhatsApp, and phone, but I’ve received no response at all. When you’ve paid a significant amount, that’s really concerning. After doing some research, I also came across other negative experiences, and to be honest, I’m starting to feel quite uneasy. I’m not jumping to conclusions yet, but this is definitely not a good sign and doesn’t feel professional in the slightest.
Answer from Antglobe
Hello,
Thank you for sharing your concerns. I’d like to clarify a few points to avoid any misunderstandings.
The order was placed on Monday, not Sunday. The delivery time of 1–2 working days applies after the order has been shipped, not from the moment the order is placed. To ensure the health and safety of the ants, dispatch can take up to 3–5 working days, depending on weather conditions and other external factors. This was the case here and was fully within the stated timeframe.
I understand your frustration regarding communication, and I apologize if this was unclear. That said, the handling of the order itself followed the planned and communicated process on the website.
If you have any further questions or would like clarification, feel free to reach out.
Kind regards,
Rick
Antglobe
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Bought a Queen but didn't receive one
Bought a Queen off the website payed and fist nothing happened. My order was only processed after I wrote an email 5 days later.despite delivery saying 2-3 days. Then I get an email that the queen will be sent out. On the day when it should be shipped I get an email that my ordered queen is not available anymore and they asked if I wanted to switch to one of the other queen's they had. I said no I want my money back since then I haven't received any message back. I would recommend not shopping here.
Answer from Antglobe
I’m sorry to hear that your experience wasn’t as expected. I just want to clarify what happened and make sure we sort this out.
Your order was unfortunately delayed, and I completely understand that this was frustrating. We always try to process orders within the estimated timeframe, but sometimes unexpected issues come up. When we realized the queen you ordered was no longer available, we reached out right away to offer an alternative. Since you preferred a refund, we processed it. If you haven’t received it yet, please let me know, and I’ll make sure it’s taken care of.
I appreciate your feedback, and I’m happy to discuss this further if needed. You can always reach me at info@antglobe.com or via WhatsApp at +31 40 229 1869.
Best,
Antglobe
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DON'T BUY HERE!
If you'd like to get scammed and lied to. Buy from this guy. Tries to claim diapause on ants that don't have them. Sends queens out without brood or unfertilized and is unwilling to fix the problem. Test tube the queen came in was a dirty mess and molded, test tube was nearly out of water to. All in all don't buy here!!! If you want proof ill happily share ALL the conversation logs between myself and Rick the owner. Also trying to talk to this guy was a pain. He does his very best to avoid you. Has had a previous shop called '' Cheap ants'' ( goedkoopmieren) that likely got shut down for similar reasons! DON'T BUY HERE
Answer from Antglobe
I’d like to resolve this with you. You can reach me at:
• WhatsApp: +31 40 229 1869
• Email: info@antglobe.com
Could you clarify which ants you were referring to regarding diapause? You can share the details here or contact me directly.
By the way, my previous shop is the same as this one. I just changed the name to make it more international.
Looking forward to your response.
Best regards,
Antglobe